|Fitbit Force™ photo|
A letter from the CEOFeb. 20, 2014
To the Fitbit Force Community,
I co-founded Fitbit® in 2007 to help people lead healthier, more active lives. We have been thrilled by your response to our products, and are committed to customer satisfaction. Late last year, we began selling Fitbit Force™, our most advanced activity tracker. Recently, some Force users have reported skin irritation. While only 1.7% of Force users have reported any type of skin irritation, we care about every one of our customers. On behalf of the entire Fitbit team, I want to apologize to anyone affected.
From the beginning, we have taken this matter very seriously. We hired independent labs and medical experts to conduct a thorough investigation.
Here’s what we know:
- Independent test results have not found any issues with the battery or electrical systems.
- Test results show that users are likely experiencing allergic contact dermatitis.
- All Force materials are commonly used in consumer products. However, some users may be reacting to the nickel present in the surgical grade stainless steel used in the device. Other users are likely experiencing an allergic reaction to the materials used in the strap or the adhesives used to assemble the product.
The company has now learned enough to take further action. We have stopped selling Force and have decided to conduct a voluntary recall. We are offering a refund directly to consumers for full retail price. For additional information related to the recall, we have set up a dedicated page on our website and a call center at 888-656-6381.
To our Force community, rest assured we’re working on our next-generation tracker and will announce news about it soon.
Thank you for your continued loyalty and support.
CEO and Co-Founder
Skin Sensitivity Notice
A small percentage of Fitbit Force™ users have reported skin redness, swelling, itchiness or other skin irritations. If you experience these symptoms, please discontinue use. If symptoms persist, see a physician. For more information, please visit FAQ or contact email@example.com.
The company has decided to conduct a voluntary recall of the Fitbit Force. It is offering a refund directly to consumers for full retail price. For additional information related to the recall. A dedicated page has been set up on it's website and a call center is located at 888-656-6381.
Where can I find more information?
Please see the Fitbit help documentation for the most up to date information: Force skin irritation Frequently Asked Questions.
Provided for information purposes only